# Return & Refund Policy
**Effective Date:** June 2, 2026
**At a Glance: Summary of Key Points**
- You have 30 days from the date of delivery to return physical items like books and board games.
- Physical products must be in their original, unused condition (e.g., games must remain in their original shrink wrap).
- Digital products, including downloadable curriculum, are non-refundable once accessed or downloaded.
- If your item arrives damaged or is missing pieces, we will replace it or send the missing parts at no cost to you.
- You are responsible for return shipping costs on standard returns, but we cover shipping for defective items.
- Refunds are processed back to your original payment method within 5 to 7 business days of us receiving your return.
## 1. OUR PROMISE
At Sheformar International, we pour our passion into creating engaging board games, insightful books, and enriching curriculum. We want you to love what you learn and play. Because we serve a global community of learners and gamers, we believe in maintaining a return policy that is transparent, fair, and easy to navigate.
If something isn't quite right with your order, we are here to help make it right. This policy outlines exactly what you can expect if you need to return a product, how we handle refunds, and the steps you need to take to get the process started.
## 2. RETURN ELIGIBILITY
We want you to be completely satisfied with your purchase, but we also need to ensure our products remain in pristine condition for all customers. You may return eligible physical items within 30 days of the delivery date.
To qualify for a return, your items must meet the following conditions:
- **Unused and Resalable:** Books must have no bent pages, writing, or spine creases. Board games must remain unpunched and in their original, unopened shrink wrap.
- **Original Packaging:** All items must be returned in their original packaging with all tags, inserts, and components included.
- **Proof of Purchase:** We require a receipt, order number, or other proof of purchase to process your return.
We enforce these condition requirements so we can confidently guarantee that every customer receives a brand-new, complete experience when they order from us.
## 3. HOW TO RETURN
We have designed our return process to be as straightforward as possible. If you need to send an item back, simply follow these steps:
1. **Initiate the Return:** Send an email to <a target="_blank" rel="noopener noreferrer nofollow" class="text-blue-600 underline cursor-pointer" href="http://sfmintl.com">info@sfmintl.com </a>with your order number and a brief explanation of why you are returning the item.
1. **Receive Authorization:** Our support team will review your request and reply with a Return Merchandise Authorization (RMA) number and the appropriate shipping address for your region.
1. **Pack Securely:** Place the item securely in its original packaging. Please ensure books and games are well-padded to prevent damage during transit.
1. **Ship the Item:** Mail the package using a trackable shipping service. For standard returns (e.g., you changed your mind), you are responsible for paying the return shipping costs. We highly recommend keeping your shipping receipt and tracking number until your refund is processed.
## 4. REFUND PROCESS
Transparency is important to us, especially when it comes to your money. Once your return is received and inspected at our facility, we will send you an email to notify you that we have your item. We will also notify you of the approval or rejection of your refund based on the condition of the returned goods.
If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 7 business days for the funds to appear in your account, depending on your bank or credit card issuer's processing times.
**Partial Refunds:** In certain situations, we may grant partial refunds. This typically applies if an item is returned to us damaged, missing parts, or showing obvious signs of use that were not due to our error.
## 5. EXCEPTIONS
Because of the nature of certain products we create, we cannot accept returns on everything. The following items are strictly non-refundable:
- **Digital Curriculum and Downloads:** Once a digital product has been purchased and the download link has been accessed or sent, we cannot offer a refund. This policy protects our intellectual property and prevents unauthorized distribution of our educational materials.
- **Opened Board Games:** If the shrink wrap has been removed or the game components have been punched out of their boards, the game cannot be returned unless it is defective.
- **Final Sale Items:** Any products clearly marked as "Clearance" or "Final Sale" at the time of purchase are not eligible for return or refund.
## 6. DAMAGED OR DEFECTIVE ITEMS
Manufacturing errors occasionally happen, and shipping carriers aren't always gentle. If your book is misprinted, your board game is missing a token, or your order arrives damaged, you have our full support.
Please inspect your order upon reception. If you discover a defect or damage, email us at <a target="_blank" rel="noopener noreferrer nofollow" class="text-blue-600 underline cursor-pointer" href="mailto:info@sfmintl.com">info@sfmintl.com</a> within 30 days of delivery. Include your order number and a clear photo of the damage or a description of the missing piece.
For defective or damaged items, we will cover all return shipping costs. Depending on the situation and your preference, we will either send a brand-new replacement, ship the specific missing components, or issue a full refund.
## 7. EXCHANGES
If you accidentally ordered the wrong book level or the wrong edition of a game, we are happy to help you get the right one.
Because inventory moves quickly, the fastest and most reliable way to ensure you get the item you want is to return the original item following the standard return process outlined in Section 3. Once your return is accepted, you can make a separate purchase for the new item at sfmintl.com.
## 8. INTERNATIONAL ORDERS
Sheformar International proudly serves customers across the globe. We hold our international orders to the same high standards and offer the same 30-day return window for our global community.
However, please be aware of the following conditions specific to international returns:
- **Shipping Costs:** International return shipping costs can be significant and are the responsibility of the customer unless the item is defective.
- **Customs and Duties:** Any original customs duties, import taxes, or international shipping fees paid at the time of purchase are non-refundable.
- **Transit Times:** International returns naturally take longer to reach us. Your refund will be processed within 5 to 7 business days *after* the item finally arrives at our facility and is inspected.
## 9. CONTACT US
If you have any questions about this Return & Refund Policy, or if you need help determining if your item is eligible for a return, please reach out to us. We are always happy to help.
- **Email:** info@sfmintl.com
- **Website:** sfmintl.com
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